SBI Recruitment 2022

SBI Recruitment 2022

State Bank of India has announced a job notification for the Specialist Officers posts. This SBI is going to fill their vacancy with eligible candidates. Graduate / Post Graduate can apply for this job openings. This SBI Recruitment Online application form will be available on the official website from 13.04.2022 to 04.05.2022. Candidates who meet the eligibility criteria alone can apply on the official website sbi.co.in without fail. Aspirants Keep a regular check on our website jobalert7.com to get more updates.

SBI Recruitment 2022

SBI Recruitment 2022 and apply Online at Official Website sbi.co.in. Aspirants should be Indian nationals to apply for these jobs. Candidates who are eligible for this recruitment may use this chance to start & develop careers at SBI Recruitment 2022 (sbi.co.in). Upcoming Job Notifications will be available on our website jobalert7.com.

Highlights of SBI Recruitment 2022

Organization Name State Bank of India
Post Name Specialist Officers
Job Location Mumbai
Vacancy 11
Apply Mode Online 
Starting date of application 13.04.2022
Closing Date of Application 04.05.2022
Official Website sbi.co.in

Candidates will be selected based on the Shortlisting / Interview & CTC Negotiation. You can instantly know the Tamilnadu govt jobs 2022 on our website jobalert7.com. However online applications will start from 13.04.2022.

SBI Recruitment Vacancy Details

S.No Name of the Post Vacancy
1 Vice President & Head (Contact Centre Transformation) 01
2 Senior Special Executive-Program Manager Contact Centre 04
3 Senior Special Executive-Customer experience, Training & Scripts Manager (Inbound & Outbound) 02
4 Senior Special Executive-Command Centre Manager 03
5 Senior Special Executive- Dialler Operations (Outbound) 01

Eligibility Criteria for SBI Recruitment

Educational Qualification

Given below details are required by the candidates who apply for this SBI Recruitment 2022:

S.No Name of the Post Qualification
1 Vice President & Head (Contact Centre Transformation) Graduation degree in Engineering / IT or Computer Science from a
recognized University. Computer Science / IT graduates /
post-graduation in IT related fields will be preferred.Experience:

● Post qualification experience of minimum 10 yrs with at least 5-7 yrs experience in running Digital Transformation/Change Management projects across large and complex accounts in the customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc.
● Deep knowledge of contact centre fundamentals, service excellence, and client management.
● Excellent communication skills,
● Strong team management skills
● Knowledge of Digital deployment of applications through call centres

2 Senior Special Executive-Program Manager Contact Centre Graduation degree in Engineering / IT or Computer Science from a
recognized University. Computer science / IT graduates / post-graduation in IT related fields will be preferredExperience:

● Post Qualification experience of minimum 5 yrs. with at least 2 yrs experience as Program Manager across Customer service BPO domain or in captive centres of Banking Financial Services and
Insurance Sector (BFSI) (preferred), global e-commerce, etc.
● Experienced in identifying process gaps and measuring Key Performance Indicator (KPI)
● Managing projects for customer journeys
● Designing customer journeys
● IT service Management workflow configurations
● Hands on experience in configurations for Event management & Information Technology Infrastructure Library (ITIL) standards

3 Senior Special Executive-Customer experience, Training & Scripts Manager (Inbound & Outbound) Graduate from a recognized University Postgraduate in Human Resource Management will be Preferred.

Experience:

● Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in managing Customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) (preferred), global e-commerce, etc. (Preferably-Customer Operations Performance Centre (COPC) certified organizations)
● Deep knowledge of contact centre fundamentals of Banking Financial Services and Insurance Sector (BFSI), service excellence, and client management
● Excellent communication skills, both written and verbal to manage international client communications (English and Hindi languages)
● Strong team management skills

4 Senior Special Executive-Command Centre Manager Graduate from a recognized University Postgraduate in Quality
Management /Analytics/ Data Sciences will be preferredExperience:

● Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in managing Customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc.
● Deep knowledge of contact centre fundamentals, service excellence, and client management
● Strong team management skills
● Data analysis
● Managing strong MIS / development of new Management Information System (MIS)
● Designing dashboards
● Troubleshooting
● IT service Management workflow configuration

5 Senior Special Executive- Dialler Operations (Outbound) Graduation degree in Engineering / IT or Computer Science from a
recognized University. Computer science / IT graduates / post-graduation in IT related fields will be preferredExperience:

● Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in campaign management in the outbound BPO domain or in captive centre of Banking Financial Services and
Insurance Sector (BFSI) companies (preferred), global e commerce, etc.
● Deep knowledge of contact centre fundamentals, outbound Contact Centre efficacy, etc.
● Prior experience of Improving KPIs such as connect percentage, dial outs, etc.
● Strong team management and data driven skills
● Troubleshooting
● Hands on experience in configurations for Event management & Information Technology Infrastructure Library (ITIL) standards

Age Limit

S.No Name  of the Post Age Limit
1 Vice President & Head (Contact Centre Transformation) 50 years
2 Senior Special Executive-Program Manager Contact Centre 35 years
3 Senior Special Executive-Customer experience, Training & Scripts Manager (Inbound & Outbound) 40 years
4 Senior Special Executive-Command Centre Manager 35 years
5 Senior Special Executive- Dialler Operations (Outbound) 35 years

Selection Procedure

  • Selection will be based on the Shortlisting / Interview & CTC Negotiation.

Apply Mode

  • Application will be accepted by Online mode.
  • Apply @sbi.co.in

How to apply for SBI Recruitment 2022?

  • Go to the official website sbi.co.in
  • Candidates can apply Online mode.
  • Find & click on the appropriate notification.
  • Download the Official Notification
  • Read the Notification thoroughly
  • Fill the application form.
  • Attach all relevant documents.
  • Submit the application form

Dates to Remember

Starting Date of Application 13.04.2022
Last Date 04.05.2022

Official Notification: Click Here 

Apply Link: Click Here

Official Website: Click Here

 

 

 

 

Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.